Can you recover data from encrypted WD My Passport and My Book drives?

Yes. Many My Passport/My Book models encrypt data via the USB bridge. We require the original enclosure and any password to decrypt and recover your files.

My WD drive shows 0MB or the wrong capacity—what does it mean?

This typically indicates translator or firmware module issues. Power down immediately. Do not run CHKDSK or format tools. We handle these cases with PC-3000 to rebuild access non-destructively.

Do you work on WD NVMe SSDs (Black SN series)?

Yes. We service SATA and NVMe SSDs. Methods differ from HDD recovery and may involve controller-level handling and NAND image processing where feasible.

How long does Western Digital data recovery take?

Most standard logical cases complete in a few business days after approval. Mechanical clean-room work, very large capacities, or donor sourcing can extend timelines. Emergency 24-hour lab priority is available.

What are the typical costs for WD recovery?

Diagnostics are £79 + VAT. Typical HDD cases range £450–£980 + VAT depending on condition. SSD and encrypted cases vary by complexity. We provide a fixed quote after assessment.

Will running data recovery software harm my WD drive?

DIY software can write to failing media, worsening degradation. If you hear clicking/beeping or see slow reads, power down and seek professional imaging first.

WD Data Recovery London & UK | Western Digital HDD/SSD (My Passport, My Book, Red, Black)

WD Data Recovery Service | All Models | HDD & SSD Experts

Western Digital HDD and SSD recovery performed in clean-room environment

Recover critical files from all Western Digital drives — desktop, portable, enterprise and NVMe SSD. Our engineers work with WD Red, Purple, Black, Blue, Green, Gold, Ultrastar, and every major external family including My Passport / Elements / My Book. Using PC-3000 platforms inside a Class 100 (ISO 5) clean room, we safely stabilise media, image failing disks, and rebuild corrupted file systems for a verified, integrity-checked result.

WD My Passport (USB bridge with on-the-fly encryption)
WD My Book (single/dual-drive RAID enclosures)
WD Elements (portable & desktop)
WD Red / Red Plus / Red Pro (NAS)
WD Purple (surveillance workloads)
WD Black (performance HDD/SSD)
WD Blue / Green (consumer HDD/SSD)
WD Gold / Ultrastar (enterprise / datacentre)
WD SATA SSD (2.5" / M.2)
WD NVMe SSD (SN / Black series)

WD Drive Failure Symptoms We Fix

Physical Failures

Clicking / beeping heads
No spin / seized motor
Burnt or shorted PCB
Head crash / media damage
Liquid / fire / impact

Logical & File System

RAW / unformatted volume
Partition loss / corruption
Accidental deletion / format
Bit rot / bad sectors
RAID rebuild failures

Firmware & SSD-Specific

Translator / module corruption
Wrong capacity (0MB / 3.86GB etc.)
Locked My Passport bridge
SSD controller / NAND faults
Wear-level / mapping table loss

WD Drive Troubleshooting Tips

If Your WD Drive Isn’t Detected

Try a different USB cable/port (avoid unpowered hubs).
Test on another computer; 3.5" externals need a known-good PSU.
Check Disk Management (Windows) or Disk Utility (macOS).
If you hear clicking/beeping, power down immediately.

If Capacity Looks Wrong or 0MB

Power off at once (likely firmware/translator issue).
Do not run CHKDSK, First Aid or format tools.
Avoid DIY recovery utilities that write to the disk.
Seek professional imaging and firmware handling.

Notes for WD My Passport / My Book

Many models use hardware encryption on the USB bridge.
Always send the original enclosure/USB board and any password.
Swapping enclosures can make data appear scrambled.

Warning: Continued use of a failing drive can turn a recoverable case into a non-recoverable one. If in doubt, power down and use our priority service.

WD Recovery Pricing

Service	Price
Standard HDD Recovery (logical / non-intrusive)	£450–£750 + VAT
Clean-room HDD Recovery (mechanical work)	£600–£980 + VAT
WD SSD Recovery (SATA / NVMe)	£600–£950 + VAT
Encrypted My Passport / My Book	£550–£850 + VAT
Emergency Lab Priority (24-hour)	From £1,000 + VAT

Diagnostic Assessment: £79 + VAT. If you proceed, we credit this within the fixed quote.

Notes: Final price depends on capacity, damage, donor parts and scope of recovery. Return media (new HDD/SSD) billed separately.

WD Data Recovery – Frequently Asked Questions

Can you recover from encrypted WD My Passport/My Book?

Yes. Many models encrypt via the USB bridge. We need the original enclosure and any password to decrypt and extract your data safely.

My drive shows 0MB or the wrong capacity—what now?

This points to translator/firmware problems. Power down immediately and avoid CHKDSK/format tools. We address this with PC-3000 to regain access.

Do you handle WD NVMe SSDs (Black SN series)?

Yes. We support SATA and NVMe SSD recoveries. Techniques differ from HDD (controller/NAND handling and safe imaging strategies).

How long does a recovery take?

Many logical cases complete within a few business days after approval. Mechanical work or high capacities can take longer. We offer 24-hour emergency priority.

Will DIY recovery software harm my WD drive?

If the drive is unstable, software can write to failing sectors and worsen damage. Power down and let us image the media first.

Is my data kept confidential?

Yes. We follow strict GDPR-compliant processes and can return files on encrypted media. NDAs available on request.

Start Your WD Recovery

London Lab

Address:
80 Willow Walk, Unit 1
London SE1 5SY
(Secure premises with CCTV)

UK-Wide Service

Free Collection:
– Insured, tracked courier
– Anti-static packaging available
– Next-day diagnostics option

Call 020 7237 6805 Email WD Specialists

Creative IT — Western Digital Data Recovery Specialists | 24/7 Emergency Support | Since 2004